terms and condition
Middle Concern collects only the minimum personal data needed to respond to you. We do not sell your data.
1. Who We Are
Middle Concern ("we", "us", "our") operates www.middleconcern.online and is the data controller for personal data collected through this website and by telephone.
| Business Name | Middle concern |
| Owner | Rihana Kosar |
| Registration No. | 043866345 |
| Registered Address | 54 St James St liver pool L1 0AB |
| ICO Registration No. | 769793459 |
| info@middleconcern.store | |
| Phone | 0123 356 0942 |
2. Data We Collect
| Category | Examples | How Collected |
|---|---|---|
| Contact Data | Name, email, phone number | When you email, call or use a form |
| Enquiry Data | Your requirements, questions, current plan details | During conversations with us |
| Technical Data | IP address, browser type, pages visited, time on site | Automatically via cookies and server logs |
| Communications | Emails sent to us, notes from calls | When you contact us |
We do not collect sensitive personal data or payment card details.
3. How We Use Your Data
- To respond to your enquiries and provide our service
- To improve our website through analytics
- To meet legal obligations
- To handle complaints and disputes
- To send service-related messages (marketing only if you opt in)
We do not sell your data, use it for automated decision-making or profiling, or send unsolicited marketing.
4. Legal Basis (UK GDPR)
| Purpose | Legal Basis |
|---|---|
| Responding to enquiries | Legitimate interests (Art. 6(1)(f)) |
| Providing our service | Contract / Legitimate interests |
| Website analytics | Consent / Legitimate interests |
| Legal compliance | Legal obligation (Art. 6(1)(c)) |
| Marketing | Consent (Art. 6(1)(a)), opt-in only |
5. Cookies
| Type | Purpose | Duration |
|---|---|---|
| Essential | Needed for the site to work | Session |
| Analytics | Understand visitor behaviour (e.g. Google Analytics) | Up to 2 years |
| Preference | Remember your cookie choices | 12 months |
You can control or disable cookies in your browser settings at any time.
6. Third Parties
We may share data only with IT and hosting providers (under data processing agreements), analytics providers (anonymised data), and legal or regulatory bodies where required by law. We do not sell or rent your personal data. Any transfer outside the UK will have appropriate safeguards.
7. Data Retention
| Data Type | Retention |
|---|---|
| General enquiries | 2 years from last contact |
| Complaint records | 6 years |
| Website analytics | Up to 26 months |
| Server logs | Up to 12 months |
8. Your Rights
You have the right to access, rectify, erase, restrict, port and object to the use of your data, to withdraw consent at any time, and to complain to the ICO. Email info@middleconcern.online and we will reply within 30 days, free of charge.
9. Security
We use SSL/TLS encryption, access controls, regular security reviews and agreements with data processors. If a breach poses a risk to your rights, we will notify the ICO within 72 hours and affected individuals without undue delay.
10. Children's Privacy
Our services are for adults aged 18 and over. We do not knowingly collect children's data. If you believe we have, email us and we will delete it promptly.
11. Changes to This Policy
We may update this policy from time to time. The "Last updated" date will change accordingly. Continued use of the site means you accept the update.
12. Contact Us
| info@middleconcern.store | |
| Phone | 0123 356 0942 (Mon–Fri, 9am–5pm) |
| Post | 54 St James St liver pool L1 0AB |
| ICO (complaints) | https://ico.org.uk/make-a-complaint/ |
You may complain to the ICO at any time, but we would appreciate the chance to resolve your concern first.
© 2026 Middle Concern. All rights reserved. Registration No. 043866643 · ICO Registration No. 769799865
Terms of Use
Last updated: 14 October 2026
Please read these Terms carefully. By using www.middleconcern.online, you agree to be bound by these Terms. If you do not agree, please stop using the website.
1. About Middle Concern
Middle Concern is an independent comparison and advisory service that helps consumers compare mobile plans and deals, free of charge.
| Business Name | Middle concern |
| Owner | Rihana Kosar |
| Registration No. | 043866345 |
| Registered Address | 54 St James St liver pool L1 0AB |
| ICO Registration No. | 769793459 |
| info@middleconcern.store | |
| Phone | 0123 356 0942 |
Important: We are not a mobile network. We do not sell SIM cards, phone contracts or devices.
2. Acceptance of Terms
These Terms apply to your use of www.middleconcern.online and all related content and services. By using the site you confirm you have read and agree to these Terms and our Privacy Policy. Continued use after updates means you accept the changes.
3. Nature of Our Services
- We offer a free, independent comparison and advisory service.
- We do not sell plans, SIM cards or devices directly.
- "Check Deals" or similar links take you to the provider's own website, where you deal with them directly.
- Prices and offers shown are indicative only and may change without notice.
- Any transaction you make after leaving our site is strictly between you and that provider.
4. Permitted Use
You agree to use this website lawfully and responsibly. You must not:
- Use the site for any unlawful purpose
- Scrape data or use automated collection tools
- Upload viruses or harmful code
- Copy or commercially exploit our content without permission
5. Intellectual Property
All content on this website, including text, layout, graphics, logos and design, belongs to Middle Concern or its licensors. You may not copy, distribute, modify or commercially exploit it without permission.
6. Third-Party Links and Networks
Our website may link to or mention third-party mobile networks and providers. We are not affiliated with, endorsed by, or connected to them, and we are not responsible for their websites, prices or terms.
7. Disclaimers
This website is provided "as is". We do not guarantee that prices shown are accurate or current, or that any plan suits your needs. Savings figures are examples only and not a guarantee. Always check the provider's official website before buying or signing a contract.
8. Limitation of Liability
Because our service is free, our total liability to you for any claim related to this website will not exceed £100. Nothing in these Terms limits any liability that cannot legally be limited, such as for fraud or for death or personal injury caused by negligence.
9. Privacy and Cookies
Your use of this site is also governed by our Privacy Policy, which includes our cookie information in Section 5. We comply with UK GDPR and are registered with the Information Commissioner's Office (ICO), No. 769799865.
10. Governing Law and Contact
These Terms are governed by the laws of England and Wales. For questions, contact us:
- Email: info@middleconcern.store
- Phone: 0123 356 0942
- 54 St James St liver pool L1 0AB
Thank you for using Middle Concern.